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Fix All Plumbing & Rooter Service, Inc.

2110 Artesia Boulevard #820
Redondo Beach, CA 90278

PO Box 4717
Carson, CA 90749

PO Box 901
Hermosa Beach, CA 90254


310 835-2000

 

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Privacy Policy
Fix-All Plumbing's Privacy Policy.
Fix-All Plumbing Co. is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through Fix-All Plumbing Co.. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.

This Privacy Policy describes how Fix-All Plumbing Co. treats information received about you when you become a Fix-All Plumbing Co. customer, when you provide information to us (for instance, by purchasing goods or services through our Web Site or by responding to our customer surveys), and when you use Fix-All Plumbing Co. to explore the World Wide Web.

Please read the Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including secure servers.

Customer Information

Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. Fix-All Plumbing Co. collects and stores customer information in the following ways:

As part of a customers registration for Fix-All Plumbing Co. services, customers must provide their user name, address, telephone number, company name, and credit card or other billing information.

We confirm your requested e-mail address or domain registration or Web site. Depending on the Fix-All Plumbing Co. service you select, we will give you a Fix-All Plumbing Co. user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.

If you purchase other goods or services from Fix-All Plumbing Co. through our Web Site, we will also collect your billing information.

How We Use Customer Information

The customer information that we collect during the registration process is or may be used:

For billing purposes: To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems:

To make sure that only Fix-All Plumbing Co. customers are able to access certain member-only services.

To tailor your newsletter to fit your wants.

This information is kept on limited access computers and is only available to those employees who have a need to know.

We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing. Your name and email address is available to the affiliate company that you placed your order through. (If Applicable) These companies are authorized to use this information only for the expressed purpose of completing Fix-All Plumbing Co. business and are not authorized to release this information to other third parties.

Occasionally, we or our affiliates use our customer database to distribute Fix-All Plumbing Co. newsletters or important notices to our customers.

Fix-All Plumbing Co. may also use customer information to enforce our Appropriate Use Policy as described in the Fix-All Plumbing Co. Users Guide, but only to the extent necessary.

We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, postings or e-mail containing threats of violence, illegal SPAM campaigns or credit card fraud. Except under the limited circumstances described above, we do not disclose customer information to third parties.

Changes to Your Customer Information

You may review and update the information you provide to us as part of the registration process by using the Account Management web page.

Voluntary Customer Surveys

If you have been with Fix-All Plumbing Co. for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your participation in our customer surveys is voluntary.

How We Use Customer Survey Responses

We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Fix-All Plumbing Co. customers to create broader, generic responses to the survey questions. We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.

Web Site Use and Navigation Information

Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.

Web Site use and navigation information that we collect may include the domain names of visitors who are not already Fix-All Plumbing Co. customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Web Site Use and Navigation Information

Like customer survey information, we may use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable Fix-All Plumbing Co. Partners or advertisers to evaluate whether to post advertising banners or other material on the Fix-All Plumbing Co. Web Site.

Cookies

Like most Web sites, Fix-All Plumbing Co. makes use of browser cookies. Cookies are files written to a users hard disk and read by server programs to inform a Web site if the user has previously visited that site. We use cookies to continually enhance your Fix-All Plumbing Co. experience, and may use them in the future to store customer preferences and choices.

Our Account Management Web pages use cookies to store and retrieve session identifiers that correspond to a secure database containing each customers user name and password information. This is designed to facilitate access by customers to Fix-All Plumbing Co. member services. Customers cannot access the Account Management Web pages unless they have a browser that supports these cookies. These cookies do not enable third parties to access any of your customer information.

Companies who advertise on our Web Site may also use cookie technology. We do not control the use of cookies by our advertisers.

Changes to Fix-All Plumbing Co. Privacy Policy

We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

Questions, Comments or Concerns

If you have any questions, comments or concerns about our Privacy Policy you may contact us at john@fixallplumbing.com